Our Policy:

Dollar Thrifty Rent A Car offers the flexibility of enjoying their rental vehicles on St. Thomas as well as St. John

Terms & Conditions

Loss Damage Waiver (LDW):
LOSS DAMAGE WAIVER IS OPTIONAL WHEN VALID PROOF OF FULL COVERAGE CAR INSURANCE IS SHOWN AT TIME OF RENTAL. PLEASE BRING PROOF OF INSURANCE IN ORDER TO DECLINE COVERAGES FROM CAR RENTAL COMPANY.  IF CUSTOMER DOES NOT HAVE OR CANNOT PROVE THEY HAVE INSURANCE, THEN THEY WILL BE REQUIRED TO PURCHASE THE LOSS DAMAGE WAIVER (LDW), OR REQUIRED LIABILITY PROTECTION (RLP) IN ORDER TO RENT THE CAR. IF CUSTOMER ONLY HAS LIABILITY INSURANCE, THEN THEY WOULD HAVE TO PURCHASE THE LDW IN ORDER TO COVER THE RENTAL VEHICLE.  

IF CUSTOMER SHOWS PROOF OF FULL COVERAGE INSURANCE FOR VIRGIN ISLANDS, THEN CUSTOMER MAY OPT FOR OUR PARTIAL DAMAGE WAIVER (PDW) WHICH WILL COVER THE CUSTOMER’S DEDUCTIBLE UP TO THE FIRST $1000 IN DAMAGE, INCLUDING BUT NOT LIMITED TO OTHER ITEMS NOT COVERED BY MOST PERSONAL INSURANCE POLICIES:  LOSS OF USE, ADMINISTRATIVE FEES, AND DIMINUTION OF VALUE, TIRES AND GLASS.  

Other
ADVISORY: CHARGES ASSOCIATED WITH THE BASE RATE INCLUDE LOCAL TAXES WHICH ARE APPLICABLE AT THE TIME OF BOOKING AND COULD BE SUBJECT TO CHANGE.   

ALL CUSTOMERS WILL BE AUTOMATICALLY ENROLLED IN OUR EMERGENCY ROADSIDE ASSISTANCE (ERA) WHICH PROVIDES THE FOLLOWING SERVICES FREE OF CHARGE:  TIRE CHANGE SERVICE, BATTERY JUMP SERVICES, OUT OF GAS RESCUE, AND LOCKED/LOST/DAMAGED/STOLEN KEYS WILL BE REPLACED COMPLETELY FREE.  CUSTOMERS MAY REQUEST TO BE DIS-ENROLLED AT TIME OF RENTAL. CUSTOMERS NOT ENROLLED WILL RECEIVE ALL THE ERA SERVICES UPON NEED, BUT WILL BE CHARGED A MINIMUM OF $99 PER SERVICE FEE PLUS FERRY / TOWING / KEY / GAS COSTS ETC.

TWO-HOUR NO-SHOW POLICY: RESERVATIONS ARE HELD FOR TWO HOURS FROM THE RESERVATION PICK UP TIME. CUSTOMER OR TRAVEL AGENT SHOULD NOTIFY THE RENTAL COUNTER OF ANY DELAYS.  

ALL VEHICLES ARE NON-SMOKING.  A $250.00 CHARGE WILL APPLY IF ANY CIGARETTE SMOKE IS DETECTED. ANY EXCESS SAND AND DIRTINESS MAY LEAD TO A CLEANING FEE OF UP TO $250.

State and local taxes
AN AIRPORT ACCESS FEE OF 8%, VI DAILY RENTAL TAX OF $3.75 PER DAY AND A LICENSE RECOVERY FEE OF $3.75 PER DAY WILL BE APPLIED ON THE RENTAL AGREEMENT.

Insurance
CLIENT MUST PRESENT PROOF OF LIABILITY INSURANCE AT THE TIME OF RENTAL. IF PROOF IS NOT AVAILABLE THEN CUSTOMER MUST PURCHASE THE REQUIRED LIABILITY PROTECTION (RLP) AT $14.99 PER DAY.  

CUSTOMERS WHO PURCHASED THIRD PARTY VENDOR INSURANCE ON THIRD PARTY WEBSITES MUST SHOW PROOF OF LIABILITY INSURANCE OR PURCHASE OUR RLP IN ORDER TO RENT THE CAR.  

PERSONAL EFFECTS COVERAGE (PEC) IS ALSO AVAILABLE WHICH WILL PROTECT YOUR PERSONAL BELONGINGS IN CASE OF THEFT FROM THE VEHICLE.   THIS COVERAGE REPLACES ANY OF THE RENTER’S AND PASSENGER’S STOLEN PERSONAL PROPERTY FROM THE VEHICLE.  IT SHALL ONLY APPLY TO LUGGAGE, CLOTHES, AND TOILETRIES UP TO $500 PER PERSON, WITH A $50 DEDUCTIBLE, AND A MAX PAYOUT OF $1500 PER INCIDENT.  SIGNS OF FORCED ENTRY MUST BE EVIDENTLY WRITTEN IN V.I. P.D. REPORT.  ITEMS OF HIGH VALUE ARE NOT COVERED.  

CREDIT CARD PROTECTION SERVICES (CCPS) IS PERFECT FOR CUSTOMERS WHO WISH TO RELY ON THEIR CREDIT CARD TO COVER THE VEHICLE.  THIS WILL INCLUDE REQUIRED LIABILITY PROTECTION (RLP), WHICH IS NOT COVERED BY CREDIT CARDS, AND RELIEVE THE CUSTOMER OF OTHER ITEMS SUCH AS: LOSS OF USE, ADMINISTRATIVE FEES ($250), AND DIMINUTION OF VALUE WHICH ARE NOT COVERED BY CREDIT CARDS.

Return refueling
ALL VEHICLES MUST BE RETURNED FULL THE SAME AS RENTED TO AVOID A PER GALLON SURCHARGE.  CUSTOMERS MAY PREPAY THE TANK OF GAS AT THE TIME OF RENTAL. NO REFUNDS FOR UNUSED GAS.

Driver's license
A PHYSICAL VALID DRIVER’S LICENSE AND A MAJOR CREDIT/DEBIT CARD IN THE SAME NAME MUST BE PRESENTED BY THE RENTER AT TIME OF PICK UP.  (WE DO NOT ACCEPT PAPER COPIES OR DIGITAL COPIES OF DRIVER’S LICENSES).   UNDERAGE DRIVERS BETWEEN THE AGES OF 21-24 CAN RENT BY PAYING THE $25 PER DAY UNDERAGE FEE.     ADDITIONAL DRIVERS MUST PRESENT A VALID DRIVER’S LICENSE AT THE TIME OF PICK UP AND AGREE TO THE ADDITIONAL DRIVER FEE OF $9.99 PER DAY AND $4.99 PER DAY FOR SPOUSES.

Forms of payment

CREDIT CARDS ACCEPTABLE FOR RENTALS AND DEPOSITS ARE AX, DS, MC, AND VI.  CUSTOMER MAY RENT WITH A DEBIT OR CHECK CARD WITH A MC/VISA LOGO ON IT AND THEY MUST PURCHASE THE STANDARD PROTECTION AND PREPAID FUEL OPTION AS NECESSARY CONDITIONS OF THE RENTAL. DEPOSITS TAKE ANYWHERE FROM 30 TO 60 BUSINESS DAYS TO RE-APPEAR IN BANK ACCOUNT BALANCES.  CAR RENTAL COMPANY IS NOT LIABLE FOR ANY NON-SUFFICIENT FUNDS CHARGES FROM CUSTOMER’S FINANCIAL INSTITUTION.  PREPAID CARDS, INCLUDING CHIME, ARE NOT ACCEPTED.